Delivery Information

Returns and Exchanges Policy

Thank you for choosing BSG.lk for your purchase. We strive to ensure your satisfaction with every product you receive from us. Please review our policy below regarding returns and exchanges.


Returns

We do not accept returns for change of mind or incorrect purchases. However, if you discover any defects or malfunctions with your purchased product, you may initiate an exchange process. Please follow the steps outlined below to facilitate a smooth exchange:


Exchange Process

To initiate an exchange:

Contact our customer service team via email at admin@bsg.lk or call us at +94 112926597 Our team will assist you in processing your exchange.

If returning via courier service, ensure the item is securely packaged in its original packaging along with the purchase invoice.

Ship your return to:

BSG.lk

No.542, Kandy Road,

Kadawatha, Sri Lanka.

Please note, you are responsible for all return shipping charges. We recommend using a trackable shipping method for your return.

Upon receiving your returned item and verifying its condition, we will proceed with the exchange. Please allow up to seven (7) days from receipt of your item for the exchange process to be completed.


Exceptions

The following items are not eligible for return or exchange:

  • Tempered Glass
  • Phone Covers
  • Non-warranty Products


Defective or Damaged Products

For products that are defective or arrive damaged, please contact us immediately at the customer service number provided above to arrange for a replacement.


Contact Us

If you have any questions regarding our return and exchange policy, please feel free to contact us:

We appreciate your understanding and cooperation. At BSG.lk, we are committed to ensuring your shopping experience is enjoyable and hassle-free.